Cancellation Policy

Thank you for choosing to work with On-The-Grind Training. As we strive to provide professional service to each client, and we greatly value everyone’s time, please review all policies. If you miss your appointment or give late cancellation notice, it prevents On-The-Grind from reaching maximal potential to work with each client on their goals, and it inconveniences other clients who may be in need of that time slot.

-All appointments must be paid for in advance. No appointments will be scheduled and no services will be completed until payment has been made.
- Participants must cancel appointments with at least 24 hours in advance. Without 24 hour cancellation notice, that session will be charged.
-Appointments may not be rescheduled until all dues are paid.
-No Call/No Shows will be charged the full amount paid and lose the entire session, and will not be offered to reschedule.

- Participants 15 minutes late or more to a session will be charged for the entire session.

-Clients are to meet the personal trainer at the agreed upon training venue at the scheduled appointment time, unless an alternate meeting place as been agreed upon between client and the personal trainer.

-All clients are required to provide credit card information in order to set an appointment.  This serves as a method of payment for all On-The-Grind services. The client may pay in full or in advance by cash or check to avoid credit card payment. A Payment Agreement must also be completed by client and trainer.
-Each participant must sign a waiver and complete a health history questionnaire to be kept on file and will be confidential between the personal trainer and the client.

-Monthly packages must be paid upfront and in full, unless otherwise agreed upon below with a payment agreement on file.

-All sessions of monthly packages must be rendered within 45 days (including missed sessions.) 
-Payments are non-refundable unless On-The Grind is unable to complete a service, in which case there will be refund for the remainder of services owed.
-LATE PAYMENT FEE PENALTY: On all packages, if the payment is not received by the agreed upon deadline, a Late Payment Fee is charged as stated below:
1-7 days past due: 2.5% of amount due added to total amount, and services may be withheld or rescheduled until payment is received.
8-14 days past due: 5% of amount due added to total amount, and services may be withheld until payment is received.
15-21 days past due: 7.5% of amount due added to total amount, and services will be withheld until payment is received.
22-30 days past due: 10% of amount due added to total amount, services are terminated and legal action will be taken until payment is received.